2. Service that isnt worth a shit 99.9% of the time. Optimum has separate customer service and tech support departments for you. Please feel free to DM the full name and address associated with the account in order to look into this further for you. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. Please help! Count to 5, then plug it back in. Do you want a receipt for your payment? Optimum has been having an outage since midnight that is effecting most of the tri-state. The name of the person in charge of claims. To report any service issues. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. Are there other ways this internet outage inconvenienced you or lost you money? Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Hello, business owner! 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. We are always here to help! Share them here. Or return equipment to a live person? 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During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Check the settings on important communication channels. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. Twitter: @OptimumHelp You can pay your Optimum bill in person at an Optimum store or payment center. Useful comments include a description of the problem, city and postal code. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Wait 30 seconds Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. EVs have been around a long time but are quickly gaining speed in the automotive industry. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Sorry everyone :(. Not Working For Me! Cindy Culwell (@cindy_culwell) reported 5 hours ago. Are you experiencing issues or an outage? It is not you, it is me. Tips? ^Whitney, Hello! To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. At the moment, we haven't detected any problems at . If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Please try again later. We can't get your messages right now. This raises the question, donthey have any customers under 70. Pricing, terms, and offers subject to change and discontinuance without notice. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. @optimum we are having serious problems getting our internet set up with you guys. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Internet down - 50 %. Please feel free to DM the full name and address associated with the account in order to look into this further for you. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Read on for details. Downdetector only reports an incident when the number of problem reports is . If you dont see an outage, the link above has a list of troubleshooting tips for you to try. Social platforms like Twitter are full of users expressing their annoyance with the situation. Is Straight Talk Down Or Is It Just You? Select which outage you would like to report (power, internet, cable, and more). The menu offers prompts in both English and Spanish. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Check for outages. All rights reserved. Please don't call "support numbers" posted below most probably it's a scam. iPhone v. Android: Which Is Best For You? Is Google Drive Downor Is It Just You? User reports indicate no current problems at Optimum / Cablevision. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Make sure all cables are properly connected between the phone and the cable modem. 5. . Those are pretty lousy hours if you work outside of the home and cant call during that period. Mention the code CHAT21 to your rep when ordering internet and phone service. Furthermore, the issue is also reflected on the Down Detector platform: My 70+ year old mother has been a loyal @optimum customer forever. Source. @optimum let's break up. Problems in the last 24 hours in East Bank, West Virginia. Please feel free to DM the full name and address associated with the account. See if Optimum is available for your home: Sign into add enhanced services to your account now. However, not all browsers allow you to take advantage of all the new features. Check optimum.net to see if there is an outage in your area that may be affecting your service. 1. Comes out to $2.86 a day. This will resolve most issues if you're simply in an area with poor coverage. Our apologies for any inconvenience this has caused. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Hi there! ^Whitney, Hello! Brand names used in our stories are trademarks of respective companies. Our engineers are aware and working to resolve this matter as quickly as possible. Invalid password, please complete all fields. compensated for losses if your internet goes out? My 70+ year old mother has been a loyal @optimum customer forever. Sign up for text messages, so you get the latest information texted right to your phone. But of course that customer service option is available 24 hours a day. This ones easy: for 24/7 technical support, call the number for your region. Also add the names of any witnesses who can attest to your losses if possible. I like to always be up to date on the latest news in the industry and write about it. @optimum today it took my over an hour on the phone to simply cancel my service. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. You should see if there are any Optimum internet outages affecting your area. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. Source. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. To the surprise of many, the outage was not a common . Check the Optimum Facebook page. 866-347-4784. Business. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. @optimum let's break up. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Confirm your phone is not in Airplane mode. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. 2010-2023 CableTV. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . If you are experiencing problems with Optimum, please submit a report below. She moved in Nov and since then Optimum has never worked properly. If so, please DM the full name and address associated with the account. An outage is declared when the number of reports exceeds the baseline, represented by the red line. So, they are currently unable to use the companys internet services (1, 2, 3). The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. Find out when service will be restored. How To Fix an Android That Can't Make or Receive Calls. Let's get started today. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. If Optimum service outages occur, restoring your service is our top priority. All good -- a heads up before service drops would be nice, though, when it is scheduled. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Is there an outage or Optimum Internet is slow? Find out what is going on. Please try again later. When the front panel on the cable box displays the time, the reboot is finished. Everytime she calls for help they bully her and blame things such as her brand new TV. Sit back and relax while we do the work. However, they didnt provide any ETA for the fix. ^Whitney. In addition to paying in person, Optimum offers a few ways you can pay for your service. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. It is common for some problems to be reported throughout the day. Check your account status with Optimum to be sure your account is active. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. Stay updated on the latest products and services anytime anywhere. Find out what is going on. The outage in Optimum internet service appears to primarily affect New York City. Please help! Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. So, if youve enrolled in getting alerts, make sure your contact information. It is not you, it is me. No internet yet again for random stretches of the day. Mobile . Select your internet provider and enter your account number. The Optimum Support App is another way you can pay your bill. In the last three months, how would you rate Optimum? She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. Is the telephone cord properly connected to the jack? Optimum/Altice Complaint Information. Upload documents or photographic evidence that proves your losses. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. 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