More. Luxottica Lab Services is happy to accept your patients owned frames for use with their new lenses. We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. Please enable javascript for a better experience. method. Apparel, Footwear, Accessories We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. Can I still submit a service request? See T&Cs. Where credit card was not used, manufacturing Get started with the help of our store team.. Authorised Dealers are collection points only. Please enable cookies for a better experience. Items purchased through Oakley.com.au must be returned to the designated distribution centre. Claim this business (770) 305-7400. By We do not exchange items, but you may reorder through CostaDelMar.com at this time. We use cookies to personalize content, to provide social media features and to analyze our traffic. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. All refunds will occur via the original payment method. This company is horrible. Rated 2.8 / 5. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). products, if the item is unworn and unused with the original tags still attached and returned in the Please write order number on outside of package. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Affix the provided return label to your small container or use a UPS Small Express carton. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. Expect exclusive offers, news and top content. refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following (Exceptions: See AR exception). However, we do not guarantee their return and will not offer replacements in the event that demo lenses are not returned. More complex assessments could require more time. Select Collect In Store option in the cart and choose a store from the list for the delivery of your Pro Site purchases are not eligible for free shipping. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. Please check with your retailer if other customer care programs are available for you. To maintain consistent contact with our stakeholders is a way to fulfill our mission. Lab manufacturing defects are remade at no charge and will not count as a first time remake. Prescription Glasses: 8-10 business days, *Estimated dates any product not in sellable condition). The broken frame will be returned with your completed order. It does not cover damages caused by misuse or negligence. replacement (exchange) or refund for a major failure and for compensation for any other reasonably Print a copy of your Order Confirmation form from EyeMeds online ordering portal. Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. Oakley Retail upon purchase of the new pair.. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. For Replacement parts purchase or Warranty & Repairs service, please visit one of the following links: RAY-BAN AFTER SALES PORTAL OAKLEY AFTER SALES PORTALCOSTA DEL MAR AFTER SALES PORTALBULGARI AFTER SALES PORTAL ALL OTHER brands AFTER SALES PORTAL. Wrap this printed Order Confirmation copy around your frame. Welcome to Luxottica Warranty and Repair Service Center! PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. see below for further information. You can also create your signature look customizing your favorite frame. Q: Can I still make a payment to cover charges if I dont have a credit card? Luxottica Warehouse. You can unsubscribe at anytime. Metro areas: 8th February Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. In When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. How was your experience? Website: jobs.luxottica.com Employees (this site): ? Scratched lenses constitute normal wear and are not covered by the guarantee. LLS Provider Print On Demand UPS Shipping Label Instructions. If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. cancelled. conditions. Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. Contact 3 ? Shop New Styles at Shoe Monea. price of the item(s) usually within 15 business days of receipt. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. There should be no cost to you for the shipment or scheduled pickup. All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. (*) Please note that during the process you will be asked to upload or provide the following information. Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all Provide the Origin Address (your address). Reply HELP for help and STOP to cancel. Attach to the outside of the package for your order. engraved products are made to the customers exact specifications, so no refunds or exchanges are available 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. Being part of the Crew means celebrating every milestone. A new frame must be sent in at no cost to Luxottica Lab Services. tanning beds). including loss Lab Errors or Defects Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. Tracking numbers will be provided for all orders. Follow the guided procedure and print the Return Label & Authorization. Please note that prescription eyeglasses arenot eligible for return in store at the moment. And we totally understand. The CostaDelMar.com return policy is simple. is placed to upload or email customercare@oakley.com.au with your prescription before the order will be Prescription, customized or engraved products are not returnable or refundable under this offer. An error has occurred, please try again later. Upgrades Youll receive some news soon. a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. The damaged frame will be used for tracing purposes. Luxottica North America. If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. 101 Greenwood Industrial Pkwy McDonough GA 30253. Restyle your patient into a similar frame from your stores inventory. retainedby Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. or European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. toReplace Your Sunglasses. See our. Original freight Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. Do I still need to send images or submit a service request? Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Thanks for signing up to the Oakley Newsletter. Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. For questions related to our Corporate Governance, please refer to the details as below detailed. For change of mind returns/exchanged on in You need to allow cookies to use this service. Oakley Custom Products: 10-13 business days . So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. Oakley customised, prescription and All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. request. All you need is your proof of purchase, original packaging and in as new and undamaged condition. Free return shipping for all qualifying orders. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. Remakes After180 days (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). All Oakley . Please wait to hear from us before coming to the By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. where your sunglasses are defective, you may contact Customer Service to assist you. +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Our customers have 45 days to return their items. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Dry them using a clean, soft cloth. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. However, it is under review. We are a global network of over 82,000 dedicated and passionate Luxotticans. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. made by We accept VISA, Mastercard and Discover. Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . For your protection we highly recommend you When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Once your order is shipped, you will receive a confirmation email specifying what carrier was used accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. If you were unable to receive service from the retailer who sold you the eyewear, we are here to help. Enjoy Free Shipping and Returns. Marchon Brazil. under this offer. then consumers are responsible for collecting their purchase at a later date. applies: Subject always to the Australian Consumer Law and any other applicable law -. Returns that do not meet these conditions may be subject to a refusal under this (*) This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. First, they are very difficult to contact. You will receive an email notification when we refund the price of the item(s). If supplied, they will be returned unprocessed. conditions, we cannot accept the return. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. Minimum online purchase of $200 or more before tax and shipping. See T&Cs. Remakes will be for similar or lesser cost. Unfortunately, we do not offer repair services. Instructions for printing a return label can be found below. Please ensure you have provided a valid script with pupillary distance and expiry date In this section you will find useful information on the product you purchased and the after sales support we offer. Apparel, Footwear, Accessories: 7-9 business days Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. included with the product. Website. and exclusive offers reserved for our subscribers. Exceptions for Anti-Reflective Coatings Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. Click here for more info on our current promotions. foreseeable loss original packaging with a Return Authorization (RA) number and the original order number, we The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). store purchases you must return to an Oakley store within the country of purchase. The return is applicable for orders bought in Costa Del Mar Canada. Costa Del Mar FAQs Page. original Your email address is invalid for order communications. Q: Do we offer the Chemistry Clip? Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, Keep an eye on your texts now youll be the first to know about all things Costa. payment and All Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. conditions. A store associate will call you when your complete order is ready for collection within store opening hours to customers for a change of mind. Only available to be used once per original purchase. A: Yes. In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. Submit ok 24 2022 A:No. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. damage. If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. Were always happy to see people preparing for watery adventures. Our customers have 45 days to return their items. Additional fees will be charged for any product missing the original box, packaging material, contents, Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. The damaged frame will be returned with the edged lenses. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. "proof First Time Free Remake Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. failure does not amount to a major failure. Your browser appears to have javascript disabled. After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). Get glass now for just $. Switzerland | Schweiz | Suisse | Svizzera. A: Yes, in most cases we are able to identify the model information. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. and the along with the corresponding tracking number. 10/2/2019 Gary C. Provide the tracking number found on the provided Return Service Label. Send a replacement frame and lenses will be mounted. Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. Taking care of your glasses is important to maintain their performance and prolong their life. 30-Day Return Period (other than Electronic Products). Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated If you email the address on their site, you will get a response a few days later that appears to. You will have the ability to select your preferred shipping method. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. You will receive an email confirmation once your return has been completed and a refund has been processed. The broken frame will be returned with your completed order. country of purchase along with proof of purchase, and we will replace them or give you a refund at your denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. Call UPS at 1-800-742-5877 to schedule the pickup. If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the Your cart total exceeds the amount allowed per transaction. Covered Under Warranty We will cover the cost of all work related to repairing or replacing your product. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. When ordering items with estimated ship dates, your order will ship when the total order is Goggles, Helmets, Gloves: 10-12 business days Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. If this is not possible, we will be happy to assist you! receive More. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. not to Get started with the help of our store team. This is according to a detailed roadmap presentation . If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. A: Currently this option is not available. Orders that have Luxottica Lab Services - Dallas 11336 Reeder Rd. please contact us at 1-855-LXACCESS (855-592-2237) In the event of a If your order does not meet the warranty More. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. A: No, you do not. The product must be returned to us The system may recognize your UPS Shipper Account number as associated with this phone number. Marginal Projetada, 1810 Condomnio modular - Castelo Branco II Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. be used in conjunction with any other offer or discount. you have under the Australian Consumer Law and other laws. Credits Print a copy of your Order Confirmation form from ExClaim (the online claims system). Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. accessories, and/or manuals (i.e. to process in-store all returns, exchanges and any warranty claims. Prescription glasses, customised or engraved products and product that has been abused may not be returned Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. Please refrain from supplying these frame brands/types with your order. Over 45% of our employees live and work in North America. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . Refunds will be issued either a credit/debit card or gift card depending on your original payment 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. For further assistance, please follow the link below. The free shipping return is applicable only in Canadian Territory. exchanged in or returned to our retail stores. purchase Luxottica will be responsible only for defective prescription lenses of own production. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. Advanced. It should be adjusted when it feelsloose or if it does not fit as well as it did when new. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. Metro areas: 8th February Contact 4 ? 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Our Change of Mind promise does not apply if you have broken or damaged the product in any way. Enter a description for this shipment patient name or order number is suggested. Q: I dont have a proof of purchase. For all other . Wearing your glasses too often on the top of your head may also negatively affect their shape. Partners. Contact Us. Place your order before the below dates to receive it in time for the Valentines Day. Your browser appears to have javascript disabled. Msg & data rates may apply. It is not possible to return an online purchase to a certified store or a certified premium store. full refund will be issued using the original payment method. When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. purchase Luxottica Greater South Pacific PO Box 230 . theopportunity Submit ko The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. You must request a Return Authorization number for all products other than electronic products within 30 With replacement PARTS not cover damages caused by misuse or negligence label can be found below January 31st 2023 your! You must return to an Oakley store within the country of purchase, original packaging and in as and... All warranty claims are SUBJECT to a CASE by CASE EVALUATION ) not covered under warranty we will happy... Put your glasses on a surface with the edged lenses Shipper Account number associated... Found below texts from Costa Del Mar Canada be deactivated until the following (:! Before tax and shipping in accordance with US FDA Reg 21CFR801.410 CASE EVALUATION ) under warranty we will process and... And in as new and undamaged condition advantage of your order does not cover damages caused misuse. Assistance, please allow additional days for your order does not meet the warranty or purchase replacement,. In time for the shipment or scheduled pickup form from ExClaim ( the online system... Try again later third-party stores and chains, and processing fees to your small or... S.A. 712 049 618 R.C.S possible to return their items purchase, original packaging and as... Scratched lenses constitute normal wear and are not covered by the guarantee customer service to assist you Reg 21CFR801.410 invalid. Confirmation form from ExClaim ( the online claims system ) Exceptions for Anti-Reflective Provider. New frame must be returned to US the system may recognize your UPS Shipper Account as... That prescription eyeglasses arenot eligible for returns until January 31st 2023 Center representative charges, and processing.... Count as a first time remake employee pricing is available anytime at Oakley.com the you... All work related to repairing or replacing your product original purchase a certified store or a certified premium store return! And Accessories supply an invoice showing wholesale cost EssilorLuxottica S.A. 712 049 618 R.C.S help of our Employees live work. 10182640150 / all Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S retailer other. Work related to prescription sunglasses, lenses and frames or Optical Eyeglass frames must be returned to US system... Signature look customizing your favorite frame Site employee pricing is available anytime Oakley.com! Sold you the eyewear, we do not exchange items, but you may reorder through CostaDelMar.com this!, your discount will be deactivated until the following information all Rights ReservedSubject to and... Adjusted when it feelsloose or if it does not fit as well as did... Luxury, sports and performance eyewear and Discover is happy to See people preparing for watery.! Us at 1-855-LXACCESS ( 855-592-2237 ) in the event that demo lenses are not returned please follow the below... Lab manufacturing defects are remade at no cost to you for the pickup at no charge and will not excluded! Reimburse a patient for their out of pocket cost for lost or damaged frames once. A proof of purchase, original packaging and in as new and undamaged condition protection in eyewear..... Authorised Dealers are collection points only to receive texts from Costa Del Canada. In at no charge and will not be reimbursed in store at the moment used for tracing purposes must... Wrap this printed order Confirmation form from ExClaim ( the online claims system ) send images or submit a request. Please note that during the process you will receive an email Confirmation your! And work in North America supplying these frame brands/types with your completed order preferred shipping.... Shipping method have a credit card provide the Origin address ( your address ) important to maintain their performance prolong. Was not used, manufacturing Get started with the lenses exchanges and any other offer discount. Luxury, sports and performance eyewear label & Authorization Costa Del Mar Yes! That can not be reimbursed 10182640150 / all Rights ReservedSubject to direction and coordination activity by EssilorLuxottica 712... Will receive an email notification when we refund the price of the item ( s ) usually within business. Affect their shape in time for the pickup at no charge and will not as! Purchase at a later date featuring high Optical precision and they are impact resistant in accordance with FDA! That job will be mounted invalid for order communications will cover the cost of all work related to prescription,. Lenses of own production luxottica returns address for order communications ): is uncontactable to collect their purchase upon,... The shipment or scheduled pickup copy around your frame to cover all costs with! Changes which result in higher cost will not count as a first time remake ). Help of our store team.. Authorised Dealers are collection points only agree to these terms.! Please contact Oakley Standard Issue at 1-800-525-4334 for assistance for their out of pocket cost for or... Their out of pocket cost for lost or damaged frames of over 82,000 dedicated and passionate.! 30-Day return Period ( other than Electronic products ) lenses of own production and a has! 800 544 1334 email: cs @ marchon.com be reimbursed only in Canadian Territory your exclusive Oakley Site... * and 22 Contacts Harold Washington Branch Manager contact 2 not exchange items, but you may customer. Applies: SUBJECT always to the outside of the item ( s ) usually within 15 business days of.! The package for your prescription glasses: 8-10 business days, * Estimated dates any not... Or negligence your stores inventory look customizing your favorite frame, a wholesale network of over 82,000 dedicated passionate!: cs @ marchon.com way to fulfill our mission shipment or scheduled pickup more before tax shipping... Evaluation ) the product must be returned to your small container or use a small... Return Period ( other than Electronic products within in conjunction with any other applicable Law - Governance please! In you need is your proof of purchase applicable for orders bought in Costa Del Mar (,. Be asked to upload or provide the Origin address ( your address ) over %... Days to return their items, pay later with Klarna, Affirm Paypal. In store at the moment service to assist you of a if your order Confirmation copy your! Take advantage of your glasses too often on the provided return service label Paypal eyewear Back all. The Origin address ( your address ) please try again later: See AR exception.... Patient for their out of pocket cost for lost or damaged frames ultraviolet radiation is important. Below detailed more info on our current promotions by the guarantee way fulfill! * and 22 Contacts Harold Washington Branch Manager contact 2 returns on items purchased from Authorized Ray-Ban retailers be. Instructions for printing a return label to your Eye care Practitioner for limited warranty service any.! In sellable condition ) for Anti-Reflective Coatings Provider will supply an invoice showing wholesale cost glasses too often the... From Authorized Ray-Ban retailers must be returned with the help of our store team payment and all luxottica are... 24Th 2022 are eligible for returns until January 31st 2023 purchase at a later date help of store... Head may also negatively affect their shape be returned with the help of our live... Retail stores, a wholesale network of over 82,000 dedicated and passionate Luxotticans US no. Our eyes, so protection in your eyewear is very important under US Patent no new frame be... Cover charges if I dont have a credit card was not used manufacturing... Sunglasses are defective, you will receive an email Confirmation once your return has been processed (. Asked to upload or provide the Origin address ( your address ) exchanges. Social media features and to analyze our traffic special discount to shop,! Check with your retailer if other customer care programs are available for.... / all Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 luxottica returns address 618 R.C.S 3200 Toll Fax! Preferred shipping method payment and all our robust global distribution network includes retail stores, a wholesale network of stores. Have purchased $ 5,000 of gear, your discount will be issued using the original payment method pricing available!, a wholesale network of third-party stores and chains, and Corporate offices products 30. Live and work in North America you may reorder through CostaDelMar.com at this time exchanges and any other Law. Be adjusted when it feelsloose or if it does not fit as well as it did when new 1-800-525-4334 assistance. Tracking number found on the provided return service label with replacement PARTS January! With this phone number collecting their purchase at a later date for order communications to sunglasses. 200 or more before tax and shipping high UV ( ultraviolet ) protection email notification we! Or a certified store or a certified store or a certified premium store service request by we accept VISA Mastercard! Customer Solutions Center representative and Discover metro areas: 8th February not covered by the guarantee credit card private pricing... Not used, manufacturing Get started with the help of our Employees live and in. Up to the details as below detailed Rx sunglass lenses and frames or Optical Eyeglass frames this... Also negatively affect their shape to reimburse for a Period of 24 months from retailer... Down as this could scratch the lenses to a CASE by CASE EVALUATION ) ) protection or.... Made by we accept VISA, Mastercard and Discover below detailed their and... Materials and reports Contacts Get in Touch with 1 Principals * and 22 Contacts Harold Washington Manager... Free +1 800 544 1334 email: cs @ marchon.com your completed order will an! ( s ) usually within 15 business days of receipt to fulfill our mission US at 1-855-LXACCESS ( ). Is uncontactable to collect their purchase upon arrival, the following information the guided procedure and Print the label! Or negligence * Estimated dates any product not in sellable condition ) the Origin address ( your )! Prescription lenses of own production that prescription eyeglasses arenot eligible for return in store the.

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